JK Creative LLC ("JK Creative," "we," "us," or "our") operates the Answerhound Reach desktop application ("Software") and its associated website ("Site"). This Privacy Policy explains what information we collect, why we collect it, where it is stored, and what rights you have over it.
The short version: Answerhound Reach is built local-first. Your audit data, reports, crawled pages, API keys, and browser session data are stored on your computer and are never sent to JK Creative. Some features you choose to use send specific data directly from your computer to other services (the websites you audit, Google, and the AI provider whose key you add); Section 4 lists each one. The only data we receive is what is needed to process your purchase and deliver your license, plus the anonymous license status check described in Section 1e (it carries no license key, email address or device information).
Geographic scope. The Software is currently sold only to customers in the United States and Canada. We do not market, sell, or knowingly deliver the Software to residents of the European Economic Area, the United Kingdom, or Switzerland. If you are located in those regions, please do not purchase or activate the Software. See Section 6.
When you purchase a license, the transaction is processed by Square, Inc. Square collects and processes your name, email address, billing address, and payment method details. Our license server receives Square's payment and order notifications for your purchase. From them we use your email address, the payment and order IDs, the product purchased, any discount code, and the amount paid. We keep a copy of each notification as received; depending on what Square includes, a payment notification can also contain details such as the card brand, the last four digits and expiry date of the card, and billing address fields. We do not receive or store your full card number, CVV, or full bank account number. Square's handling of your payment data is governed by Square's Privacy Policy.
Activation happens entirely on your computer. When you paste your license key, the Software checks the key's digital signature offline and saves the key in a file in your user folder (.answerhound/license.dat). Nothing is sent to us when you activate the Software. When the Software starts, it makes the anonymous license status check described in Section 1e, which carries no license or personal information. We do not collect a device fingerprint, hardware or network identifiers, or details of your operating system.
Your license key itself contains your email address, license ID, purchase (payment) ID, product, and issue date in readable, unencrypted form, so keep it private as you would a receipt.
What our license server keeps and why. For each license we keep the license ID, your email address, the Square payment ID, the amount paid, the product, and the issue date, plus the Square notifications described in Section 1a. We use this to deliver and re-send your license key, to handle refunds, chargebacks, and support requests, and to keep financial records. Our basis for processing is performance of the license contract with you (the EULA) and our legal obligation to keep financial records (Section 10). We do not sell this information, and we do not share or disclose it to any third party other than the service providers named in this policy.
This release of the Software has no automatic updater and does not check for updates on its own; you download new versions yourself from the links we send you. The Help menu contains a "Check for updates" item; in this release it only shows a message and sends no request from your computer. JK Creative does not operate an update server and keeps no update logs.
Your email address is passed to Resend, Inc. to deliver your license confirmation email and any required service notices (for example, notices that a license has ended, or material EULA changes). Resend's handling of this data is governed by Resend's Privacy Policy. We do not use your email for marketing without your separate, affirmative consent, which you may withdraw at any time.
When the Software starts, and once a day while it stays open, it sends one request to our server (ahound.jkcreative.store) to download a signed list of licenses that have ended, for example after a refund or chargeback. It does this only when a valid license key is installed. The request is the same for every customer: it contains no license key, license ID, email address, device information or cookies. Like any web request, it reaches our server with your IP address and standard request details (the time, the address requested, and a generic software name in the user-agent field). We do not use these details to identify you or link them to your license.
The Software compares the list with your license on your computer; your license key never leaves your computer for this. The list contains only license IDs, the date each license ended, and a one-word reason (refund, chargeback or abuse); it contains no names, email addresses or payment details. If the request fails, nothing else is sent.
The following data stays on your machine and is never transmitted to JK Creative or any server we operate:
keytar library and are never transmitted to us.| Data | Location | Operator |
|---|---|---|
| License records and the Square notifications described in Section 1a | Oracle Cloud VPS, US region (US-West) | JK Creative LLC |
| Anonymous license status requests (IP address, time, request details) | Our web server's access log on the same Oracle Cloud VPS | JK Creative LLC |
| Payment transaction data | Square servers (US) | Square, Inc. |
| License delivery and service emails | Resend servers (US) | Resend, Inc. |
| All audit data, crawled content, reports, API keys | Your local machine only | You |
| Search Console connection token (if you connect) | Your operating system keychain (macOS Keychain / Windows Credential Manager) | You |
Square (payment processing). We use Square to accept payments. Square operates as an independent data controller for payment data. See squareup.com/legal/privacy.
Resend (transactional email). We use Resend to send license confirmation emails and service notices. See resend.com/privacy.
Google PageSpeed Insights API. The Software calls the Google PageSpeed Insights API during an audit to retrieve performance data about the home page of the site you are auditing. The request contains that page's address and, if you added one, your PageSpeed API key. This call is made directly from your machine to Google's servers. JK Creative's server is not involved in this request. Your use of the PageSpeed Insights API is subject to Google's Privacy Policy and Google's Terms of Service. JK Creative is not a party to that transaction.
Google Search Console (optional). You can connect your Google account so the Software can read Search Console data for a site you audit. This is off until you choose to connect.
webmasters.readonly). The Software cannot change anything in your Search Console account or read other Google data such as email or files.Your use of Google services is subject to Google's Privacy Policy and Google's Terms of Service.
OpenAI and Anthropic (optional AI checks, your own keys). AI checks run only if you add your own OpenAI and/or Anthropic API key and start a check. The Software sends each question directly from your computer to the provider's API, with the provider's web search turned on. The questions are built from what you enter (your brand or business name, competitor names, topics, category, and city or region), and you can review and edit them before the run. If you set a location, an approximate location (such as country, region, and city) is sent with the requests. If you turn on AI-drafted fix copy, the address, main heading, section headings, and current title of the affected pages are also sent. The answers are saved in your report on your computer. The provider bills your account for these calls, and its own terms and privacy policy apply: OpenAI's Privacy Policy and Anthropic's Privacy Policy. JK Creative does not receive the questions or the answers.
Free manual mode. In the free "check it yourself" mode, the Software shows you the questions; you ask them in AI assistants yourself (for example ChatGPT, Claude, Gemini, Google AI Mode, Perplexity, or Copilot) and paste the answers back. The Software sends nothing to those assistants. An optional button opens the assistant's start page in your own browser, without the question. What you type into those assistants is governed by their own terms and privacy policies.
Imports. Files you import (such as Search Console or Bing Webmaster Tools exports, or server logs) and answers you paste are read and stored on your computer only.
The websites you audit. To audit a site, the Software requests its pages, robots.txt, llms.txt, and sitemap files directly from your computer, and checks up to 200 outbound links to other sites with a lightweight request. Those sites see your IP address and a user agent identifying the AnswerhoundAudit crawler, as with any visit.
Chromium download (optional). The Render JavaScript option uses Google Chrome or Microsoft Edge if one is installed. If neither is found, the Software asks before downloading a Chromium browser (roughly 100 MB) from the Playwright project's download servers (cdn.playwright.dev and playwright.download.prss.microsoft.com). The download is made directly from your computer.
Landing page and checkout. Our website uses only cookies that are strictly necessary to operate the page and to route you to Square's hosted checkout. We do not set first-party analytics, advertising, or behavioral-tracking cookies on our landing page. When you click through to Square's hosted checkout, Square's own site loads and Square may set cookies in accordance with its privacy notice; your relationship for those cookies is with Square, not with us.
The desktop application. Answerhound Reach does not set or read browser cookies on your system outside of the sandboxed Playwright browser profile it manages locally for audit purposes.
If you are a California resident, you have the right to:
To exercise any of these rights, email hello@jkcreative.store with the subject line "CCPA Request" and a description of your request. We will respond within 45 days. We may ask you to verify your identity (for example, by replying from the email address on your license record) before we process your request.
Answerhound Reach is not currently offered for sale in the EEA, the United Kingdom, or Switzerland. We do not market to these regions, do not accept payment from billing addresses in these regions, and do not knowingly process the personal data of residents of these regions.
If you nevertheless purchase the Software while residing in one of these regions, or if you believe we hold personal data about you as an EEA/UK/Swiss resident, contact hello@jkcreative.store with the subject line "EU Data Request." We will either (a) delete the data and refund your purchase in full, or (b) honor the request to access, correct, or erase the data in line with GDPR or UK GDPR standards, at your option.
When we expand to these regions, we will update this policy, appoint a representative under GDPR Article 27 / UK GDPR, and publish that representative's contact details in this section.
Regardless of location, you may request access to or deletion of the personal information we hold about you by emailing hello@jkcreative.store. We will respond within 30 days of a verifiable request. We may retain information we are legally required to retain (see Section 10).
Answerhound Reach is a professional software tool not directed at children under the age of 13 (or, in the jurisdictions where a higher minimum applies, under the age of 16). We do not knowingly collect personal information from children. If you believe we have inadvertently received information from a child, contact us at hello@jkcreative.store and we will delete it promptly.
We take reasonable and appropriate technical and organizational measures to protect the personal data we hold:
No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we commit to the breach notification obligations in Section 9.
If we confirm a security breach that affects your personal information, we will notify affected users by email to the address associated with their license in the most expedient time possible and without unreasonable delay, and in any event no later than thirty (30) calendar days after confirming the breach, consistent with the Washington State Data Breach Notification Act (RCW 19.255.010). Where a shorter notification period applies under another law that governs a particular user, we will comply with that shorter period.
Where a breach affects more than five hundred (500) Washington residents, we will also notify the Washington Attorney General within thirty (30) days of confirming the breach, as required by RCW 19.255.010.
Notification will describe, to the extent known: the nature of the breach, the categories of data affected, the date or estimated date of the breach, and the steps we are taking or have taken to address it. We will also provide guidance on steps you can take to protect yourself.
Notification may be delayed to the extent a law enforcement agency determines that notification would impede a criminal investigation, and will be made as soon as the agency notifies us that notification will not compromise the investigation.
We retain license records (license ID, email address, Square payment ID, amount paid, product, and issue date) and the Square notifications described in Section 1a for as long as your license is active, plus a reasonable period thereafter to handle support requests and refund or chargeback disputes.
License status requests. Requests for the list of ended licenses (Section 1e) are recorded only in our web server's standard access log, are kept only as long as that log's routine rotation keeps them, and are not linked to license records.
Financial records. Payment metadata received from Square is retained for a minimum of seven (7) years to satisfy our federal and Washington state tax and financial-records obligations (IRC § 6001 and WAC 458-20-254).
Deletion requests. If you request deletion of your data, we will delete or anonymize it within thirty (30) days, except where retention is required by law (for example, the financial-records obligation above). We will confirm what was deleted and what was retained, and on what legal basis.
If we make material changes to this Privacy Policy, we will notify you by email to the address associated with your license at least thirty (30) days before the changes take effect, and will display an in-app notice presenting a summary of the change at first launch after the effective date. Non-material changes (typographical corrections, clarifications, contact-information updates) take effect when posted. The current and prior versions of this policy will be available in the Software and on our website.
For privacy questions, data requests, or to report a concern:
JK Creative LLC
hello@jkcreative.store